KuCoin
medium trust · scored on blocks worth 85 of 100 points
Affiliate link: we may be paid. It does not affect the score. 18+ only.
What people say
Ratings from our readers and fresh reviews from the exchange app's users.
Freekonomist readers' ratings
Give the exchange 1 to 5 stars and say briefly why. One rating per account, you can change it. Not part of the score.
App Store reviews
Latest 40 reviews: ★ 2.5 on average, complaints (1–2 stars) 60%. 🇮🇳 🇨🇦 🇳🇬 🇦🇪 🇦🇺
Making fool for $50 Usdt, will take your all info and give u nothing.
Fooling everyone by giving a greed of 50 usdt. Just a data collection app
Dravin@icloud · 🇮🇳 2026-10-16 · App Store ↗Money loosing
Compare to other crypto plateforme, since I have recharged crypto, I still loosing and i dont know why.
Master_cryptos · 🇨🇦 2026-09-27 · App Store ↗😡😡😡😡😡 don’t use
I don’t recommend this is my first time using the wallet for withdrawal I was given less than half of the coin I withdrew Complained to their. Customer care and they put it on tax Which tax will half the money in your wallet
pearlhenry · 🇳🇬 2026-09-12 · App Store ↗The google authentication service
I wanted to set up Google authentication but it’s not working and they won’t let me withdraw my money without it
Wonz x · 🇳🇬 2026-09-11 · App Store ↗Show all reviews (40)
Security verification
I can’t verify my and because of this I can’t withdraw or transfer my coin Please work on your email so I can make withdrawals or sell coins
Khalifaoz · 🇳🇬 2026-08-13 · App Store ↗Low performance
The futures of the app barely works , you can’t check coin info nor access spot grid. The only thing that seems to work is the buy and sell button. This app was good before now .
Whiteluxery · 🇳🇬 2026-07-24 · App Store ↗Money got stolen
I have invested money through Kucoin they got stolen and no support from kucoin niether any proper communication. Dont use this app
.ap.123 · 🇮🇳 2026-07-17 · App Store ↗Doesn’t execute command at instructed.
Very poor performance and stealing from customers.
Valentine tino · 🇮🇳 2026-07-16 · App Store ↗Scammers
This is Scam App, this application doesn’t allow to login after I earned $3000. I lost that amount there is no contact support that really help you. Don’t trust this. Fake and scammers
09876rajj · 🇮🇳 2026-07-13 · App Store ↗APP OVERHEATING DEVICE
THIS APP IS HEATING UP MY DEVICES! I have been noticing this for over two months now, and This has not been happening as I have been on this kuCoin App for over three years now. I have confirmed this with three different devices, and even had my wife download the app, same issue her phones temperature literally became so hot, it can even burn your skin, But once you exit the app the temperature drops immediately. PLEASE CAN THIS BE LOOKED INTO AND FIXED ? Thank you
Mr ovean · 🇳🇬 2026-06-15 · App Store ↗Bad actor
I have been scammed multiple times by this platform. If you don’t want to become their next victim, avoid it. Scam 1: I deposited 100,000 USD to an official kucoin deposit address, and the deposit was never credited. I reached out to support and they pretended they never received it and tried to pretend the address was not theirs, even though it quite clearly was. Scam 2: I invested 250,000 USD in a coin that turned out to be a complete scam. Down 98% in less than a week. I reach out to customer service to at very least warn them and get the coin delisted. They told me to mind my own business. Well, when I just lost very close to 250,000 USD it is my business. Long story short, it turns out
VanillaGorilla9 · 🇨🇦 2026-05-26 · App Store ↗User experience
i have just downloaded and using it Ui ki easy and very easy to use application
ykdrag · 🇮🇳 2026-05-17 · App Store ↗Smooth and Fast transaction
Very easy to use and great for beginners. Fast transaction and smooth trading experience 👏
It’s angel111 · 🇦🇪 2026-05-17 · App Store ↗Login problem
I haven’t been able to login for the past two days now , saying feature is currently unavailable
Benwiz16 · 🇳🇬 2026-05-14 · App Store ↗Bad customer service
You don't have good customer service to respond immediately to users
Taiwa-he · 🇳🇬 2026-05-02 · App Store ↗SL/TP
Stop Loss and Take Profit setting is not that user friendly. Rest all things are ok
UM 064 & 065 · 🇮🇳 2026-04-29 · App Store ↗Locked Out! Have account must travel!!
Have email, have password but my phone # changed and I can’t get my account back!! C’mon Guys I’m not the first and won’t be the last with this issue. Ku-exit immediately
Canadabbis · 🇨🇦 2026-04-09 · App Store ↗This is the worst app to trade P2P
They are so stupid, both their traders, live support or customer support. They lock your money forever. Do not consider trading here. Go else where you trust
Orajiaku Chibuchi · 🇳🇬 2026-03-28 · App Store ↗Extremely most reliable cryptocurrency recovery service!
This app has everything you will ever need. It has grown into the everything app from trading, staking, market insights, and now even banking and stock trading but if you've been swindled you can reach out to CipherTech247@ gmail• com to recover back your lost or stolen BTC.. Their support service is the best I have ever seen! Whenever I needed support they got back to me within 5-30min, and on rare occasions when they were really busy they got back within 1 hours. (This expert is far better than other where you wait for 3 days or longer). Even traditional banks don't have this level of support. I have used this app since it was first introduced many years ago. But luckily I came across Fran
Peegssleo · 🇦🇺 2026-03-13 · App Store ↗Has been great for me
I have used Kucoin for a few years and I feel like I have been helped a lot when I have changed devices or emails and have had reply emails next day Top app 👍🏽
kawowski · 🇦🇺 2026-03-10 · App Store ↗Withdraw freeze
Dear Kucoin and support team. It's been more than 80 hours still my account is unfreeze. Please solve the issue. The situation is going worse by minute to minute. Please understand the users. I am begging for my own money please give me back the access of my money 🙏🏻
Shahbaz Ameer · 🇦🇪 2026-03-09 · App Store ↗P2P
Kucoin has the most nonsense people in the p2p I am not making use of this app anymore because it’s the worst exchange app I have ever seen
Nonsense kucoin · 🇳🇬 2026-03-05 · App Store ↗Freeze my account
To much bad experience My account has been frozen for the last 6 months and there is $12000 in it. Now there is no response from their team
Dzadka · 🇦🇪 2026-01-15 · App Store ↗Total scam
This platform a to z is based on lie , all rewards are fake , a complicated ui , p2p market full of scammers.
Mike the green one · 🇦🇪 2026-01-08 · App Store ↗Good cex
When binance was shut down in Canada there were no other cexs that quite performed like binance in terms of liquidity, order book, uxui but kucoin has since advanced so much i feel like the ui is cleaner than binance now and liquidity is better than any dex out there I love kucoin finally getting liquidated with a overall happy experience
harnishss · 🇨🇦 2026-01-05 · App Store ↗Tp and sl add
Pls add tp and sl when open any position
brar lovepreet · 🇨🇦 2026-01-05 · App Store ↗Bonuses
All their bonuses and promo is filled with garbage fees deductions and trial future coupons.
VanC604 · 🇨🇦 2026-01-04 · App Store ↗Reward
You guys suppose to reward old customers for continuous patronage with your app is not fair you guys don’t reward at all or you have to do tons of work for the peanut that can’t be used.
AGBAIvolt · 🇳🇬 2026-01-01 · App Store ↗gold standard
best crypto platform been using them for over 4 years now! kucoin has always been consistent
jtrx93 · 🇨🇦 2026-01-01 · App Store ↗App asks for full photo access
Why this app ask is full access to photos app while depositing fiat using card? Is it not unnecessary permission and violation of basic privacy?
Iftakhar Ahamad · 🇮🇳 2025-12-24 · App Store ↗Reliable
So secured perfect timing and fast transaction speed never delays and best for trading
💯 reds Ase · 🇳🇬 2025-12-23 · App Store ↗Reliable
Very easy to work with (Good UX) regardless of your experience with cryptocurrencies
KAS D. General · 🇳🇬 2025-12-10 · App Store ↗Fresh App Store reviews as they are: we neither edit nor pick them. They are not part of the score; the App Store average is.
Licences
2 / 25Where the exchange is legal: licences and registrations from regulators' registers, minus bans and fines.
Confirmed in regulators' registers
- 🇦🇹 AustrialicenceFMA Austria (ESMA MiCA register) · KuCoin EU Exchange GmbH · № LEI 529900B4G0EGK7Z9KT45; authorised 27/11/2025source ↗
- 🇦🇺 AustraliaregistrationAUSTRAC · AXIS ONE MARKETS PTY LTD (trading name 'KuCoin AU') · № ABN 41660251141source ↗
- 🇮🇳 IndiaregistrationFIU-IND · Peken Global Limited (Seychelles) · № S.N. 41, Annexure I (as on 9 Mar 2026)source ↗
- 🇹🇭 Thailandlicence · suspendedThai SEC · ERX Company Limited (KuCoin Thailand) · № n/asource ↗
- 🇹🇷 TürkiyependingSPK · Kucoın TR Kripto Varlık Alım Satım Platformu AŞ (Kuturk Bilişim ve Teknoloji AŞ) · № No. 33 on provisional listsource ↗
Claimed, not confirmed in a register
- 🇳🇬 Nigeriain-principle approvalSEC Nigeria · KuCoin Nigeria Limited · № n/asource ↗
Regulator actions
- 🇺🇸 United Statesfine · 2025-01DOJ SDNY: Peken Global pleaded guilty 27 Jan 2025 (unlicensed money transmission); ~US$297M penalties; must exit US for at least 2 yearssource ↗
- 🇺🇸 United Statesfine · 2026-03New York AG settlement Dec 2023 (~US$22M, exit NY); CFTC settlement Mar 2026source ↗
- 🇨🇦 Canadafine · 2025-09FINTRAC AMP C$19,552,000 on Peken Global (imposed 28 Jul 2025, announced 25 Sep 2025)source ↗
- 🇨🇦 CanadabanOSC/Capital Markets Tribunal: KuCoin (Mek Global, PhoenixFin) permanently banned from Ontario capital markets + C$2M penaltysource ↗
- 🇯🇵 Japanwarning · 2025-02Japan FSA warning (Nov 2024) for unregistered crypto exchange business; Feb 2025 app-removal requestsource ↗
- 🇹🇭 Thailandwarning · 2026-02ERX (KuCoin Thailand) operations suspended by capital shortfall, SEC remediation orders Feb 2026source ↗
- 🇵🇭 Philippineswarning · 2025-08Philippine SEC advisory 5 Aug 2025source ↗
- 🇮🇳 IndiabanOn FIU-IND Annexure II takedown list (apps/URLs), later registeredsource ↗
- 🇸🇬 Singaporewarning · 2026-02Reported added to MAS Investor Alert List (Feb 2026)source ↗
Does not serve, by its own terms
🇺🇸 United States🇸🇬 Singapore🇨🇳 China🇭🇰 Hong Kong SAR China🇲🇾 Malaysia🇰🇿 Kazakhstan🇺🇿 Uzbekistan🇫🇷 France🇳🇱 Netherlands🇨🇦 Canada🇺🇦 Ukraine
Reserves
18 / 20Proof of reserves: is there one, who checked it, how fresh it is and whether coins cover every client balance.
Security
9 / 15Past hacks and whether clients were made whole, the insurance fund.
Hacks
- 2020-09-26$281.0M · clients made wholeHot wallet hack. Part of the funds was frozen, insurance covered the rest.source ↗
Insurance fund
There is a fund, but we could not get its size from public sources. source ↗
Liquidity
9.3 / 15Real BTC order-book depth within ±2% and futures open interest.
What people say
8.3 / 10App Store ratings across countries, weighted by the number of reviews.
🇹🇷 ★ 4.71 (9,253)🇳🇬 ★ 4.6 (5,669)🇻🇳 ★ 4.75 (4,676)🇩🇪 ★ 4.59 (4,393)🇫🇷 ★ 4.59 (3,568)🇮🇳 ★ 4.64 (3,366)🇪🇸 ★ 4.69 (3,278)🇦🇪 ★ 4.73 (3,018)
What the internet says
From late April through October 2026, user reports about KuCoin are mixed but prominently feature complaints about delayed or restricted access to funds and difficult support, alongside praise for its coin selection, tools and, in some accounts, smooth trading or withdrawals. Review-platform allegations are individual reports, not independently verified findings; independent coverage also highlights compliance restrictions in Europe and the United States and notes that withdrawal costs vary by asset and network.
- Some users praise the trading app, broad coin selection and trading tools; some describe smooth trading or fast crypto withdrawals.
- Independent reviews describe base-level trading fees as competitive, while noting that actual costs depend on fee tier and withdrawal network.
- Recent Trustpilot complaints commonly describe delayed or blocked withdrawals and deposits, restricted accounts, and unresolved cases. Reviewers often say extra KYC, source-of-funds, or security checks prevented access to funds; these are individual allegations, not independently verified findings.
- Support is a recurring criticism: users report slow, repetitive or unclear responses, especially in account and P2P disputes. Some reviews describe eventual assistance or a completed withdrawal, so experiences are not uniform.
- Fee complaints include claims of dormancy charges, withdrawal costs and trading fees perceived as high; independent reviews describe trading fees as low or competitive at базовых уровнях, with withdrawal charges varying by asset and network. Reviewers also praise broad coin selection and trading tools.
- Trustpilot’s rating is currently unavailable after it said it removed fake reviews; its displayed distribution shows 78% one-star reviews, though Trustpilot says it does not fact-check reviewers’ claims. In 2026, Austria’s FMA restricted KuCoin EU from onboarding new customers and conducting certain new business pending required compliance appointments; U.S. reporting describes a CFTC order and restrictions on serving U.S. participants. The widely cited KuCoin hack was in 2020; sources reviewed did not establish a new KuCoin exchange hack in the period covered.
AI summary (Perplexity) of public sources as of 2026-10-21. Not part of the score. Sources: 1 2 3 4 5 6 7 8
Reviews elsewhere: Trustpilot ↗ · Reddit ↗ · Google Play ↗
Opinion leaders
no dataWhat the opinion leaders from our Sentiment page write about it: the share of complaints among mentions over 90 days.
The opinion leaders have not mentioned this exchange yet. The block fills itself: we follow their posts every hour.
API reliability
no dataOur own check: does the exchange API answer, over 30 days.
Collecting checks: we need at least 10, now 6.
How we score
- Licences · 25 points. Where the exchange is legal: licences and registrations from regulators' registers, minus bans and fines.
- Reserves · 20 points. Proof of reserves: is there one, who checked it, how fresh it is and whether coins cover every client balance.
- Security · 15 points. Past hacks and whether clients were made whole, the insurance fund.
- Liquidity · 15 points. Real BTC order-book depth within ±2% and futures open interest.
- What people say · 10 points. App Store ratings across countries, weighted by the number of reviews.
- Opinion leaders · 10 points. What the opinion leaders from our Sentiment page write about it: the share of complaints among mentions over 90 days.
- API reliability · 5 points. Our own check: does the exchange API answer, over 30 days.
Licences: a full licence in the EU (MiCA), UK, US, UAE, Singapore, Japan, Hong Kong, Canada, Korea, Australia or Switzerland gives 5 points, a full licence elsewhere 3, a registration (such as FinCEN or AUSTRAC) 1.5, an application or in-principle approval 0.5. Each country counts its best entry, and only if confirmed in the regulator's register. Every regulator ban, fine or warning in the last 3 years costs 2 points, at most 8 in total.
Reserves: a published proof of reserves gives 4 points; zk proof 6, audited Merkle tree or audited filings of a listed company 4, unaudited tree 2; a snapshot under 45 days old 4, under 90 days 2; the lowest coverage among BTC, ETH, USDT and USDC at 100%+ gives 6, at 95%+ gives 3.
Security: 10 points minus 2 for each hack where clients were made whole and minus 6 where they were not; hacks older than 5 years count half. Plus 5 if the insurance fund can be checked via API or on-chain, 3 if the exchange only publishes the amount.
When a block has no data yet it is left out and the total is rescaled to 100 over the blocks we have. Our readers' ratings are shown separately and do not enter the score, so they cannot be gamed.
Sources: regulators' registers (ESMA, FinCEN, AUSTRAC, VARA, MAS and others), the exchanges' proof of reserves pages, Powered by CoinGecko (depth and open interest), Apple App Store, the exchanges' public APIs, mempool.space, opinion leaders' posts on X. Licences checked 2026-10-21, data updated .
Partnerships do not affect the scores. We have affiliate links with some of these exchanges and may be paid if you sign up. A script computes the scores from public data with the same rules for all; the method and sources are below. Not investment advice. Trading crypto, especially with leverage, is high risk. 18+ only.